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Wessex Water Issues “Boil Water” Notice to Some Villages in Wincanton Area UPDATED

Wednesday 9 September 2015, 19:47
By Wessex Water

A kettle, viewed from an unusual angle

Wessex Water has asked its customers living in the Bratton Seymour, Shepton Montague, Yarlington, and Maperton areas of Somerset to boil their water before using it.

The advice was issued this evening (8th September 2015) as a precautionary measure after the company found the water supply was not of its usual standard.

Customers in up to 250 properties will need to boil their tap water before using it for drinking, washing food, cooking, cleaning teeth or for medical purposes. Water directly from the tap can still be used for washing, bathing and flushing the toilet.

Wessex Water has written to all customers affected and provided bottled water for each home.

The company said the boil water notice would remain in place until at least Friday 11th September and customers affected should continue to boil water until they received an “all clear” notice through their door.

As a responsible water company we are committed to supplying customers with water of the highest quality and it is through one of our vigorous tests that we identified a water sample didn’t meet our standard.

Therefore, as a precautionary measure we are asking some customers to boil their water and have supplied bottled water to those affected.

Once we are completely satisfied that the water quality is back to its normal high standard we will inform customers that they no longer need to boil water.

We apologise for any inconvenience caused and thank those customers affected for their patience.

 - Nigel Martin, water supply general manager

Wessex Water said it would be providing customers with regular updates and would be more than happy to provide additional bottled water if required.


UPDATE 11/9/15: Wessex Water let us know today that the "boil water" notice has now been lifted and customers are being told that their water supply is back to normal.

Nigel Martin, water supply general manager, said:

We have carried out extensive tests and they all show that the quality of the water is excellent and there is now no need to boil it. 

We identified a problem at our reservoir, which has been drained, cleaned and refilled.

All customers have been notified that they will receive compensation in due course.

I would like to thank customers for their cooperation and apologise for the inconvenience caused.


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