30 Minutes to Deal with Difficult People (30 Minutes) by Cary L. Cooper, Suzan Lewis PDF

By Cary L. Cooper, Suzan Lewis

ISBN-10: 0585465576

ISBN-13: 9780585465579

ISBN-10: 0749425245

ISBN-13: 9780749425241

This article offers pointers on facing tough staff and employers tactfully and successfully.

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Extra info for 30 Minutes to Deal with Difficult People (30 Minutes)

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This means that levels of creativity within the organization are likely to suffer. Those people who would normally temper risky decisions are also repressed and might even be prepared, and quietly pleased, to let an aggressive colleague ‘pay’ for an error of judgement. However, it is possible that a powerful, aggressive individual is often admired because they seem to get their own way and get things done. Thereby, they become a role model for junior staff, building and reinforcing an aggressive, power culture within the workplace, which could be harmful to the organization.

Therefore, exposure to a situation which persistently triggers our alarm reaction and induces either a ‘fight or flight’ response which is denied, is in the long-term potentially harmful to both our physical and psychological well-being. When we lead an increasingly sedentary lifestyle we are denied the physical activity which would be a natural outlet for the build-up of the stress response, and thereby we expose ourselves to increased risks of stress-related illness. Understanding conflict It is important to acknowledge that the human condition is fraught with conflict which is unavoidable in our modernday lifestyle.

Compromise: the individual is content if he/she gets part of their wants satisfied; this involves giving something to get something, usually by ‘splitting the difference’ ᔢ Avoidance: a low tolerance for conflict tends to force the individual to retreat from the conflict situation ᔢ Accommodative: this is also known as ‘non-assertion’; it is a ‘smoothing’ approach whereby the individual tends to focus on the needs, wants and desires of the other person and ignores their own rights. Understanding your orientation and the possible orientation of others involved in a conflict situation can help you manage the event more effectively.

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30 Minutes to Deal with Difficult People (30 Minutes) by Cary L. Cooper, Suzan Lewis


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